Phone Pricing Structure

1. Phone Numbers

All the phone numbers are charged monthly based on the number types. Below is the list of pricing for different number types available in the US/Canada:

1. Local Numbers: $1.50 / month

2. Toll-Free Numbers: $2.00 / month

The pricing may vary for all other countries.

2. Messaging Service - SMS

The SMS pricing is based on the number of segments a message is compromised of, the pricing in US/Canada is as follows:

• Outbound SMS: $0.0083 / segment

• Inbound SMS: $0.0083 / segment

This pricing is both for the local and toll-free numbers. The pricing may vary for all other countries.

3. Messaging Service - MMS

The MMS pricing is based on the number of segments a message comprising of, the pricing for US/Canada is as follows:

• Outbound SMS: $ 0.0250 / segment (From local and toll-free numbers)

• Inbound SMS: $ 0.0150 / segment (To local numbers, $0.0200 to toll-free numbers)

The pricing may vary for all other countries.

4. Voice Calls

The Voice calls pricing is based on the duration of the call in minutes, the pricing for the US/Canada is as follows:

• Outbound Call: $0.0147 / minute (From local and toll-free numbers)

• Inbound Call: $0.0147 / minute (To local numbers, $0.0220 to toll-free numbers)

The voice calls to Alaska and Yukon Territory will not be charged based on the above prices. The pricing may vary for all other countries.

Note: The outbound calls have 2 legs so the actual cost of an outbound call will be $0.0170(Outbound call + Client Minutes)

5. Number validation - Carrier Lookup

All the number validations irrespective of the country are charged at $0.005 / validation.

6. Number Format Lookups

All the number formats look up to support calls are free of cost.

7. Other Charges

Below are some additional categories that are also charged at the same price as Twilio:

• Client Minutes for Calling

• Call Recording

• Answering Machine Detection

• Conference Calls

  • This is for the call flow, we have both outbound and inbound in a conference so those are for the global conference charges.

• Carrier Charges

  • SMS carrier fees are charges that are applied by the recipients carrier to the sender, These charges + SMS charge is the total cost to send an SMS. Some carriers charge fees on long code SMS (messages sent from a 10-digit US/Canada number). Other carriers only charge fees for SMS sent from a Short code number